Contact information

Contact Wood Nest

For product enquiries, order updates, returns or after-sales support, our team is here to help.

We aim to reply within one business day.

Contact details

Telephone: +351 932 600 637 (Calls to a Portuguese mobile network.)

For an existing order, please include your order number, if available, and a brief description of your enquiry. For a damaged or incorrect item, photographs can help us assess the issue.

Customer service hours

Monday to Friday: 09:00–13:00 and 14:30–19:00

Saturday: 09:00–13:00

Sunday: Closed

All times are local to mainland Portugal (Europe/Lisbon). Messages received outside these hours are reviewed when customer service resumes.

Company details and address

Legal name: Oui C'est Moi, Lda
Trading name: Wood Nest
Company identification number (NIPC): 507421221
VAT number: PT507421221
Share capital: €5,000.00
Commercial registry: Conservatória do Registo Comercial de Leiria
Commercial registration number: 507421221

Business address:
Oui C'est Moi, Lda (Wood Nest)
Caminho Senhora do Olival, Nº 15
3260-427 Figueiró dos Vinhos
Leiria, Portugal

Our workshop is not open to the public. Please contact us before arranging an in-person visit or collection.

Returns, complaints and privacy requests

You can use the email or postal address above for return enquiries, withdrawal notices, complaints and personal data requests. Please state the purpose of your message so we can direct it appropriately. Our response time does not alter any applicable legal deadline.

For the relevant procedures and conditions, see our Return and Refund Policy, Terms of Service and Privacy Policy.

Further company and dispute-resolution information is available in our Legal Notice. Portugal's electronic complaints platform is available at livroreclamacoes.pt.