Your delivery estimate includes production and shipping time. Check the product page for the estimate for your destination. Business days exclude weekends and public holidays.

Carrier delays or customs processing may affect delivery. We’ll email you tracking details when your order ships.

We deliver across Europe and to selected destinations worldwide. Enter your address at checkout to see shipping options and costs before paying. Free shipping thresholds vary by destination.

If your address isn’t accepted, contact us so we can check.

We’ll email you a tracking link when your order ships. Updates may only appear after the carrier’s first scan.

If you can’t find the email, check your spam folder or contact us with your order number.

Check your tracking link for updates or delivery instructions. If the estimated delivery window has passed, tracking appears stuck or your parcel shows as delivered but hasn’t arrived, contact us with your order number.

We’ll investigate with the carrier and help resolve the issue.

Contact us before ordering with the product, destination and date you need it. We’ll check what’s possible. Adding a date to your order notes does not guarantee delivery by that date.

Contact us as soon as possible with your order number. We’ll check your options. Address changes may not be possible after dispatch, and personalised orders may not be cancellable once production begins

Deliveries outside the EU may incur import taxes, duties or carrier clearance fees. Unless explicitly included at checkout, these charges are payable by the recipient.

Check our Shipping Policy for destination details, including any special territorial rules.

Personalisation options are shown on each product page. Enter the requested details and check spelling, accents and capital letters before adding the item to your cart.

If you’re unsure about an option, contact us before ordering.

Contact us immediately with your order number and the correct text. Changes may be possible before production starts. If the piece has already been made, a replacement may cost extra.

We can consider custom requests, depending on the product. Send us your idea, preferred dimensions and any useful reference images before ordering.

We’ll confirm what’s possible, the price and estimated production time before you decide.

Wood and cork naturally vary in grain and tone, so each piece may look slightly different. Colours can also appear differently depending on your screen.

If you’re unsure which finish to choose, contact us before ordering and we’ll help.

Each product page lists what comes with your order. Mounting materials, accessories and other extras vary by product.

Accessories and props shown in photos are only included when stated in the product description.

The fixing method depends on the product. Some pieces use adhesive; others require brackets and drilling. Check the product page and follow the supplied instructions.

If you’re unsure whether the fixings suit your wall, contact us with the product name and details of your wall surface before installing.

Dust gently with a soft, dry cloth. Avoid soaking, abrasive cleaners and prolonged exposure to moisture, strong sunlight or heat.

Unless stated otherwise, keep your piece indoors in a dry location and follow any product-specific care instructions.

We accept credit and debit cards, including Visa and Mastercard, plus PayPal, Apple Pay and Google Pay. MB WAY and Multibanco are available in Portugal, with Klarna available for eligible orders.

Available methods depend on your country, currency and device and are shown at checkout.

Yes, if Klarna is available for your country and your order is eligible. Select it at checkout to see the payment plans offered to you. 

Klarna determines approval and payment terms. Any interest or fees are shown before you confirm.

Your invoice is emailed automatically once your payment is confirmed. If you can’t find it, check your spam folder.

To add a company name, VAT number or correct your billing details, contact support@woodnest.co with your order number and the details to update.

You can request a return within 30 days of delivery for eligible products. Personalised items are excluded from change-of-mind returns.

Contact us with your order number and check our return policy for eligibility and condition requirements. Original packaging is recommended. Your statutory rights remain unaffected.

For change-of-mind returns, you pay return shipping where disclosed before purchase and permitted by law. We cover necessary return costs for faulty, damaged or incorrect items.

Email support@woodnest.co with your order number and a description. Photos of the item and packaging, where possible, help us resolve the issue.

Refunds go to your original payment method unless you expressly agree to an alternative, such as bank transfer, at no extra cost.

We issue refunds within 14 days of receiving your return, or earlier where legally required. We’ll email you when issued; bank processing times vary.

All our products have a three-year legal guarantee under Portuguese law. Some include a longer warranty, stated on the product page. Your statutory rights remain unaffected.